Your Tenancy Services Officers
Meet your Tenancy Services Officers (TSOs), the team that is here to work with you to help you manage and maintain your tenancies successfully. The team is split by geographical areas so you can easily know who you need to speak with about your Raven tenancy.
Angela Stirrat – Chipstead, Hooley, Merstham, Tandridge, North Redhill, East Redhill (Ladbroke Road, Frenches Road) and Dorking. Angela works Tuesday – Thursday.
Jill Ducker – All sheltered housing schemes, Jill also looks after some other tenancies near to these schemes.
Katrina Andrews – Crawley, Earlswood, Horley (except Court Lodge area), Horsham, Mid Sussex (Burgess Hill, Haywards Heath, Lindfield, Handcross) and Salfords.
Katrina Sinnick – Court Lodge area of Horley, Redhill, Reigate, St John’s and Woodhatch.
Sian Wallis – Banstead, Epsom, Kingswood and Tadworth.
Meet Sian!
We have a quick chat with Sian to find out what it means to be a Tenancy Services Officer at Raven.
What’s the main role of a TSO at Raven?
Our team is here to look after tenants and their tenancies. We’re here to help you from when you first move into a Raven home and right throughout your tenancy. We can help you manage any changes and check you have everything you need for a successful tenancy with us.
What does the TSO do at the start of a tenancy?
When you first move into your new property your TSO will do your sign up, checking you have everything you need and making sure you understand the rules of your tenancy. For most tenancy types, we’ll get in touch with you and come and see you after one month, four months and a year to see how you’re getting on.
What else can TSOs help customers with?
If there are any changes you want to make to your tenancy, we can help you. Perhaps you want to change from a joint tenancy to a sole tenancy, or maybe the other way round. Or if you need to add or remove occupants from a tenancy then you can also let us know - for example if you have a new baby, or a child has grown up and is leaving home or if someone is no longer with us. If you want to pass your tenancy to someone else we can also let you know if that’s possible and help you arrange this if it is.
We work closely with the Tenancy Enforcement Team to make sure customers are following their tenancy agreement. We used to handle low level ASB but this now sits with Tenancy Enforcement but we do continue to support them as needed.
“We’re on hand to give general advice on your tenancy, on housing and manage home exchanges.”
What do you enjoy most about being a TSO?
I enjoy building relationships and helping you with your tenancy. Housing can be complicated so I like being able to help and point you in the right direction to get what you need and help you understand. It’s also fantastic being able to watch you turn an empty house into your home.
How long have you worked at Raven?
11 years – this is my third role at Raven. I worked in a couple of other teams before a natural progression opportunity opened for me in Tenancy Services.
What do you like to do outside of work?
I am pretty busy outside of work! You might hear me if you’re ever listening to Radio Redhill at East Surrey Hospital – I am a presenter, producer and head of PR there. I’m also a Beaver Scout Leader in Reigate. Alongside this I’m a big football fan and am a Football Supporters’ Association Women’s Network Member, National Council Member and Board member. I’ve recently joined the Fan Advisory Board at Tottenham Hotspur FC representing women’s season ticket holders. I’m also Chair of the Tottenham Hotspur Women’s Supporter’s Club, I co-host N17 Women podcast, am Secretary for the Proud Lilywhites, official LGBTQ+ Supporter’s Group for Spurs. I think that’s enough to keep me out of trouble for now!