Need help getting online?
It’s more important than ever to be online, so we are launching new training sessions to help you improve your digital skills.
From Internet banking and purchasing a TV licence, to ordering groceries and applying for benefits, we are all using digital services more and more. And now you can easily manage your home, account and services with us through MyRaven and we don’t want anyone to be left behind!
If you need help getting essential I.T. equipment, Internet access or using MyRaven we are here for you - we can help you gain the skills and confidence you need.
Our new Digital Inclusion Officer, Colin, will be running drop-in training sessions in your area over the coming months. They are open to anybody who wants to improve their digital skills – including absolute beginners. You’ll also have a chance to talk to him about any other issues that stop you being able to get online.
Look out for more details and in the meantime, you can sign up to get digital help by calling us on 0300 123 3399 or if you’re able to, emailing raven@ravenht.org.uk.
Mayor recognises great work by Level Up laptop team
The Level Up project team have been presented with a special award for their outstanding contribution to the community.
Our Digital Inclusion team worked alongside Level Up founder Martin Saunders to scale up the project to cover the whole of Reigate and Banstead in January 2021 and since then around 1,100 computers have been handed out to families in need.
The project team received a Volunteer Crisis Response Award from The Mayor of Reigate and Banstead for their work in refurbishing and distributing laptops to families in Surrey who were home schooling during lockdown and could not afford the necessary equipment.
New government factsheet for social housing residents
The government recently published a new factsheet for social housing residents, explaining the different roles of the Regulator of Social Housing and the Housing Ombudsman service.
The Regulator of Social Housing ensures that landlords meet a range of standards, such as providing quality accommodation. The Housing Ombudsman is a dispute resolution service that works with residents and landlords to resolve complaints.
The factsheet also explains more about recent changes, including the strengthened Housing Ombudsman complaint handling code and changes in regulation following the Government’s Social Housing White Paper.
Read more:
Landlords have until 1 October 2022 to ensure they are compliant with the new complaint handling code, and we will keep you informed about our progress to deliver it.
Did you know you can now raise a complaint on MyRaven, as well as track progress, respond to queries and upload supporting documents?
