MyRaven – what’s new and what’s coming
We’ve had some great feedback from a recent survey to find out what people think of the revamped ‘MyRaven’ experience.
Thank you to all those who replied – this feedback is invaluable and enables us to improve your services.
Your feedback has told us the majority of you find most functions easy to use; in particular, the ability to raise and track anti-social behaviour and complaints online. You also told us that you like seeing the progress of your case and being able to upload documents.
We identified early on that some of you were having trouble logging into MyRaven which was due to problems registering accounts. Everyone affected was contacted individually and is now up and running!
Difficulties reported were related to rent payments and rent statements. We’ve solved some data accuracy issues and are improving the process so it will soon be seamless.
In the near future we will be improving reporting and tracking of repairs, as well as adding more functions you’ve said you’d like to see. Watch this space and look out for posts on social media to find out what’s coming when.