Looking after your home
We work hard to maintain your home so it works for you. We are committed to providing you with an excellent repairs service.
Highlights
Completed 14,327 repairs
We spend on average over £1,300 per year on repairs to homes
This is more than most housing associations we’re compared with.
Maintained a 100% record for completing emergency repairs in 24 hours
Completed standard repairs in 22 days, against a 28 day target
This is 12 days longer than 2019/20 because we had to delay some repairs due to Covid-19 restrictions.
Our lockdown recovery plans allowed us to deal with over 2,000 outstanding repairs, whilst also receiving and completing new repairs
Following extensive consultation with customers about priorities, we’ve improved repairs and empty homes standards, and continue to do so
85% of customers said they were satisfied with their most recent repair
Keeping your communities clean and tidy
Our cleaning team worked tirelessly through each lockdown to keep blocks and estates clean and safe.
During periods of lockdown, grounds maintenance and tree work carried on as normal, as did our ambition to continually improve on quality. The neighbourhood wardens are out and about all week dealing with issues such as fly tipping, parking and fire safety in communal areas. Our Estate Management team is committed to dealing with issues quickly and effectively, improving your neighbourhoods. We’re working with contractors to deliver high quality services, improving where we need to.
Highlights
81% of residents satisfied with estate cleaning
71% of residents satisfied with window cleaning
We are making improvements following your feedback.
77% of residents satisfied with the grounds maintenance service
We will continue to consult on service standards when we procure new contracts.
Keeping you safe
Keeping you safe is our number one priority. Our main areas of inspection are fire, gas, electricity, asbestos, lifts and water hygiene.
All the communal areas in blocks of flats have a valid fire risk assessment, Legionella risk assessment, electrical safety certificates and annual gas safety checks if they have a gas supply.
The most important factor is that we are confident that you are safe living in your home.
