Taking a fresh look at affordability

Interviews with over 300 customers told us that the single most important thing about living in a Raven home is affordability – not only in terms of the rent, but the running costs; heating, electricity, water, bills and the ability to live comfortably.

We know that solving complex issues such as affordability takes time and collaboration. So we have set up an innovation team at Raven called Spark Lab. The team will work alongside customers over a 12-week period to develop and test ideas which will improve affordability of living. They will be start their research by gathering as much information as possible about how customers are affected by issues of affordability – and what ‘living well’ really means to you.