Better Connected is an ambitious two-year technical plan which will allow all residents and staff to access the information they need - anytime, anywhere and on any device. It will connect you to the services you value and trust; saving you time, giving you options and helping you enjoy your home.
We recently marked our first major milestones – a new phone system and a new customer relationship system meaning all customer information is now in one place. We are pleased to report that the new features introduced in these systems are already improving
our services.
“Our customers are much happier now there is a ‘call back’ function so that they don’t have to stay on the line waiting for an advisor during busy periods,” said Toby, Customer Service Team Leader, following the launch of our new phone system.
The customer panel which helped to develop the Better Connected project told us they wanted reassurance that a query or request has been recorded on the system - so we now give you a reference number when you call or email us.