Exciting opportunities to get involved – what have we been doing?
We want you, our customers to have a say in how we provide services and help us prioritise the right decisions. Working in close partnership with you we can deliver high quality, value for money services, making sure we’re clear, open and transparent about our decisions. Whether it is by responding to Facebook polls and surveys, attending events, joining a group or becoming a Board member, there are lots of ways to get involved.
Becoming a Resident Board Member
This is a really exciting opportunity and we can’t wait to work with you to develop this role. Raven is governed by a Board and we’re seeking to recruit a resident to join them as the current resident Board member is due to stand down next year.
The Board is responsible for setting our strategic vision and direction and is made up of independent members who are recruited and chosen for their expertise in key fields, such as finance, development, asset management, legal work and management experience.
You will have the opportunity to become a Board Observer and shadow the current Resident Board member and receive training to achieve the skills and knowledge over several months to carry out the role fully from next year. The role of the Resident Board will be for 5 years, and the position comes with an allowance. If this is likely to affect your finances, we can discuss how this can work for you .
To register your interest, and request to find out more information on the role please visit the link below:
Join the Customer Core group
Want to make a difference? Want to help decide our priorities? We are setting up a new strategic engagement group of customers to work closely with the Board. You’ll be involved in challenging performance, working with leaders and Board members to influence strategic priorities and supporting us to keep customers at the heart of decision making.
We will provide you with the support and training to develop skills and understand data to challenge and hold us to account.
Are you one of the 12 customers who will work with us to improve performance and ensure the customer voice is being heard at a strategic level? The commitment of the group will be a minimum of a year, but could be up to three years where the positions will be reviewed to enable other residents who are interested to join.
To register your interest and find out more please visit the link below:
Specialist Panels
If you have a key interest in a particular service, or general knowledge and experience, a Specialist Panel may be an ideal way for you to get involved.
Over the next five years we will be setting up panels for particular projects. You’ll have an opportunity to get involved in a project that interests you, for a fixed period of time, so there’s no long term commitment. We want to hear from you and involve you in shaping Your services
This year we have two areas to focus on:
- Customer Portal and website – What frustrates you about our website? What do you wish you could just do yourself on line? What would make it easier to navigate? What do you like about MyRaven – and what is missing? Got some great ideas? Come and help design and test our new customer self-serve portal and website. Your input is going to make it so much better!
- Building safety – Making sure you feel safe in your home is a top priority. There is a lot of new legislation and some key changes affecting building safety. In particular around fire safety. Come and help us work on solutions that keep you safe, make it easy to manage safety checks and understand what is most important to you.
To register your interest and find out more please visit the link below: