Looking forward
It’s always amazing to look back over the year, time goes so quickly and you forget how much has been achieved in that time. I’d like to thank our whole Raven team for their ongoing hard work to show examples daily of our dedication to Building Homes, Changing Lives.
It’s hard to predict what the next year will look like for Raven and our customers but we do promise to keep working to our values and ethos. Please also remember during this unprecedented time, we do have support available to you – just ask us.
This year we’ll continue towards our carbon net zero targets, including the fitting of more sustainable energy solutions, like solar panels, air source heat pumps and insulation to existing homes, as well as new homes.
The Regulator of Social Housing has introduced new Tenancy Satisfaction Measures, which you might see being called TSMs. We welcome this regulation to give our residents confidence in our services. We have always sought feedback on our services through telephone surveys and we appreciate your time in answering these questions when you’re asked to. Your responses help us to shape the services we provide, make sure we’re meeting the expectations you have for us and make plans for the future.
In addition to this, the Regulator of Social Housing is currently consulting on new Consumer Standards, which it intends to be in place from April 2024. The revised standards have a clear focus on safety and quality of buildings and as a result of the tremendously sad case of Awaab Ishak in Rochdale, regulations around how housing providers handle damp and mould cases. If you have any concerns about the presence of damp, mould or condensation in your home please look at our website for further information, or feel free to call us.
Finally, thank you to everyone who fed back their ideas for what Raven should be focusing on over the next three years as we develop our plans to remain a resilient, sustainable housing provider that puts our customers safety, wellbeing and communities first.
Thank you for taking the time to read this report, we hope it’s been useful.
Jonathan Higgs, Chief Executive of Raven Housing Trust
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We value your thoughts on this report and want to make sure it’s useful and of interest to you. Please share how you have found our story of the year 2022/23 by emailing: raven@ravenht.org.uk.