Welcome
Welcome – from your Customer Voice Panel
Welcome to the story of Raven Housing Trust for the year 2022-23. It’s been great to look back at the year, which was the first full financial year since the Customer Voice Panel was created.
We know it’s been a difficult time for people, especially with the increase in the cost of living but we’ve seen people coming together to support one another through these challenges. There have been some fantastic examples of communities doing their best to make our neighbourhoods better places to live, alongside the ongoing efforts by the Raven Neighbourhood Wardens and other teams contributing to community initiatives.
As a panel, it’s our job to challenge Raven’s performance and to work with leaders and Board members to keep us, as Raven customers, at the heart of decision making. So far it’s been a great experience and we’ve created a really good relationship to voice our views.
This report shows us what Raven spent our rent and service charges on in 2022-23 and reminds us of the important support services that are available to us as customers. We want to make sure Raven is working to its core values of:
We thought it would be helpful to present this report under each of these headings.
We hope you find it a useful read and if you’re interested in getting involved in the Customer Voice Panel click here.
We hope to see you at a meeting soon!
Your Customer Voice Panel
Please note: all names have been changed to protect the identity of the customers. This is the Raven Housing Trust customer annual report 2022-23.
Highlights 2022-23
Thank you to the Customer Voice Panel for their introduction to our story of the year, here are some of our highlights of 2022/23.
83% overall customer satisfaction
We strive to ensure customers are satisfied and whilst we’d like this figure to be even higher, we’re pleased we’re above average for the industry.