Better Connected Customer Panel

The Better Connected Customer Panel have been busy over the last few months, establishing themselves as a group, and starting to support us in the design of our new Customer Relationship Management platform.

The panel focused on customer requests and considered what could make the experience better for the customer and what the top priorities would be. The panel have come up with a name for themselves, ‘Customer Connect’ and will be sending out separate updates in the near future, so you can see what they have been shaping.

They have also been thinking about other areas of the programme that they will be working on and are about to become very busy as they support us in re-designing the Raven Customer Portal.

How to join

The panel are always looking for more people to join to help with the testing and design of the customer portal. It is a great opportunity to be part of our team and to put this experience on your C.V!

If this is something you are interested in please get in contact through raven@ravenht.org.uk and keep an eye out for future communication on this.

Meet our customer panel

Alison Elliott

Hi, I’m Ali

I live in Merstham with my husband Glyn, daughter Tiggy and dog Willow.

I’ve been a tenant of Raven for approx. 28 years.

I work within a customer service environment and have for many years.

I wanted to get involved with the panel because I can see great potential for the system, the possibilities are endless, as they say.

I’m afraid there are no amazing facts about me. I have never broken a bone, or jumped out of an aeroplane, or wrestled a lion, or even stepped over the yellow line on the station platform!!

Claire Hogarth

I’m Claire Hogarth, I’m 43 years old and have been a Raven resident for 15 years, I currently live in Chipstead with my husband and 4 children.

I joined the panel to help identify some of the issues we sometimes face using the current portal and hopefully I can help to make the new one better for everyone who uses it and also help think of options for those who can’t. The main objective being to help make life a little easier for everyone.

Before I became a mum, I worked in customer services and as volunteer for many years at a wildlife rescue centre. I now work for the NHS.

Dan Grimmett

My name is Dan Grimmett and I have been a tenant of Raven for about 8 years in Reigate.

My hobby is exploring abandoned places.

I also work for Raven as a customer service adviser which I really enjoy, as I really enjoy helping people.

I joined this panel to give my input as a tenant to help others.

Laura Munnery

My name is Laura Munnery and I live in Redhill. I’ve been a Raven tenant for 12 years.

I joined the Better Connected Customer panel to become involved with Raven and to try and help with what they are trying to achieve. I’m hoping to give some insight in what it means to be a tenant and provide some valued assistance along the way.

Laura Munnery

Verity Penn

My name is Verity and I’m 29 years old. I’ve been living in Tadworth since May 2017.

I was interested to join the panel as I care about how people live and was keen to contribute to a local scheme that could connect Raven and its residents.

I’m hoping to help give ideas for how Raven can develop their communication platform, which will then improve people’s living situations.

I trained professionally as a dancer/musical theatre performer and have since gone on to complete my teaching qualifications. I now work as a self-employed dance teacher at various dance schools/performing arts colleges and thoroughly enjoy my job.

I’m really excited to be working with the team at Raven and am looking forward to being involved in something that not only helps Raven but supports the local community.