Looking after your home
We’re committed to providing you with an excellent repairs service. We work hard to maintain your home so it works for you.
In 2021/22 our repairs team
Completed 15,779 repairs
We spent an average of £1,500 per home, per year, on day-to-day maintenance repairs
Maintained a 100% record for completing emergency repairs in 24 hours
On average, we completed standard repairs within 16 days
88% of our customers said they were satisfied with their most recent repair
We recognise this could be better, and we’re making improvements. We’re making changes to our grounds maintenance and making sure our service standards are clear.
Keeping your communities clean and tidy
We have a team of people working hard every day to help ensure your communities are clean and safe.
Our estate management team is committed to helping keep your estates clean and tidy, and improving your neighbourhoods.
Our neighbourhood wardens are the eyes and ears of Raven, here to assist you. They can be seen out and about on our estates, providing you with help and guidance, and dealing with issues such as fly tipping, parking and fire safety in communal areas.