How we’ve listened to your concerns

Complaints are a positive and valuable source of learning for us, as they help us identify where we can make improvements to your services.

Sometimes things might go wrong and when they do we want to know, so please tell us when you have concerns.

Your feedback gives us the chance to review what has happened and, where needed, put things right and try to make sure it doesn’t happen again.

Here are some examples of how we’ve learned from your recent feedback.

If you have any feedback on how we can improve, please let us know in the following way:

Email: raven@ravenht.org.uk Telephone: 0300 123 3399 Message via Facebook: @RavenHousingTrust

“Look out for the launch of our Customer Charter, which clearly sets out our responsibilities and what you can expect from our service, based on feedback on what matters most important to you”.