Improving your digital services
We’re progressing well with our digital transformation programme. We’re focusing on how we can make sure services are easy to use, trusted and valued by you, our customers. This programme is called Better Connected and it’s a big task that will take a few years to complete.
We’ve started by improving our customer database to ensure the information we hold is accurate and up to date, and we are now developing a new website and customer portal – the ‘gateway’ to your online services.
None of this is possible without your involvement. As well as responding to surveys, we’ve listened to challenges and problems you have with our current systems and we have a customer panel working with us to help get this right.
Shuna China, Customer Engagement Manager, said:
“I would like to thank customers who recently completed the online consultation for the new website, which has played a major part in the redesign.
“Understanding your frustrations and what you want to use the website for is helping us to design a new site which fits your needs.
“We will be continuing to involve customers in the testing of the new website. Keep an eye out for news of this going live early next year.”
The new customer portal, which will work seamlessly with the new website, is due to be launched at the same time and will feature new functions. Shuna also thanked customers who completed an online consultation about the portal and said that feedback had been listened to and acted upon.
“We will soon be involving you more with designing and testing the portal, so please take part where you can.” she added.
If you would like to find out more or be involved in the Better Connected Programme, please contact shuna.china@ravenht.org.uk in the first instance.
The Customer Connect Panel, our customer panel for the Better Connected Programme, might be of interest to you, see our website for more information.
Find out more: www.ravenht. org.uk