Introducing our new grounds maintenance partner
We’re delighted to have brought Groundscapes Limited on board as our new grounds maintenance contractor. They started their contract in December 2022, so you may have seen them out in your local community already.
We had a thorough two-stage tender process last year for grounds maintenance to make sure we’ve got a contract that delivers you the best quality and the best value for money. It was essential for us to ensure you were at the heart of the future contract, so our Estates Manager and our Customer Engagement Manager were both important members of the interview panel, bringing the customer view to the discussion to highlight and focus on the areas of grounds maintenance that needed improvement.
With our new partnership, you’ll start to see some changes that will make a big impact to where you live. Some of the improvements you’ll see are:
- regular inspections to make sure the work they’re doing meets the standards you expect
- a key focus on investing time in your estates to keep them looking their best
- a commitment from Groundscapes to keeping lines of communication open with us and you
Glyn, neighbourhood warden and estates manager at Raven, said:
“We’re really enjoying working with Groundscapes, and we’re pleased with their work so far. They understand your expectations for communal gardens and grounds and we’ll work together to keep our communities looking great.”
Lauren McCready-Carter, customer relationship manager at Groundscapes, said:
“We are excited to be partnering with Raven as your new grounds maintenance contractors. We are dedicated to providing the highest level of service in your communities.”
What's covered by the Groundscapes team where I live? Our grounds maintenance photobook sets out what standards you can expect from the shared outdoor area around your home.
Find out more www.ravenht.org.uk/groundsmaintenance or email raven@ravenht.org.uk
Reminder – check you have valid home contents insurance!
At Christmas there was a flood at one of our properties, which was caused by an external issue beyond our control. However, our teams still jumped into action to evacuate our customers quickly and safely from five flats that had been flooded.
This situation really drove home the importance of having valid home contents insurance. Whether you’re dealing with floods, fires, theft or other risks such as accidental damage, having insurance can save you a lot of money and heartache in the long run. As your landlord, our building insurance covers your property but all of your belongings are down to you to protect. This includes items such as furniture, carpets, curtains, clothes, electricals, jewellery and ornaments.
Please do make sure you have valid home contents insurance. There are a number of websites where you can run comparisons of policies available, like www.moneysupermarket.com and www.comparethemarket.com.